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Frequently Asked Questions

My card account has been charged but the flowers will be delivered 2 days later only. Why did you take my money before the product has been delivered?
A credit card is charged real-time when you press "Submit" in button on the payment server and receive an email notification from our payment gateway provider VeriSign.



I need to deliver my bouquet to one of the towns near Israel, but the town is not listed. How can make sure that the order can be delivered. And what would be the delivery charge?
We currently service all territory of Israel. The delivery charge to Israel's cities is $4.99. Delivery to the areas outside of the cities is charged in the amount of $9.95. Delivery to Ramada and HaGolan is charged in the amount of $19.95.


I placed an order yesterday and I want to add chocolates to my order now. Just charge my card for extra $10
For your protection we do not store your credit card information on our server. The information is deleted after the transaction has been completed. Consequently we cannot charge your credit card again later. It is still possible to make changes and to add something to your order later but we would need to re-submit your credit card information. Contact us and we will solve this problem.


I do not see the town I want to send flowers to in your delivery list. Does it mean you do not deliver there?
Basically we deliver almost everywhere in Israel and other cities serviced. If the desired destination is not in our list that most likely means that some extra fee for distant delivery fee would apply. Contact us and we will answer all your questions ASAP. The amount of the distant delivery fee varies according to the distance, weather and geographical conditions.


What other countries do you serve?
Besides Israel, presently we are serving all countries of the former Soviet Union: Moscow (Russia) ,St.Petersburg (Russia),Kiev (Ukraine),Odessa (Ukraine),Yerevan (Armenia). For the complete list of served Israel cities, please refer to this page for the list of the cities.


Could you let me know if this address is correct and this person lives there?
Unfortunately we do not provide such a service. But we can refer you to the internet white pages that may have the information that you are looking for.

Note that we do not refund your payment if delivery could not be done because of incorrect address.


Is my order information private?
The information you provide us regarding yourself is considered private information and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The name and address of the gift recipient, and the card message is shared with our florist, but with no one else. A copy of your credit card is NOT stored on our web server.


Are there any circumstances where you would share my private information?
In rare circumstances the private information you provide the israelflorist.com may be shared with appropriate law enforcement or investigative authorities if we in good faith believe that such action is necessary to:

  • comply with the law;
  • stop credit card fraud;
  • protect against misuse of our website;
  • protect the personal safety of our site users or the public;

The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.


How secure is my information?
When you place an order, you are redirected to VeriSign Secure Order Form. By choosing the secure form, you establish a secure connection between your computer and our server using Secure Sockets Layers (SSL), an advanced encryption technology used to protect the storage and transfer of your data from unauthorized parties. Your order remains encrypted until it is safely behind the firewall of our order-processing center. A copy of your credit card is NOT stored on our web server.


I've noticed that you offer the Composition of 11 roses. Why you are not offering a dozen roses, as I am used to seeing in flower shops worldwide?

It's custom in Israel to send uneven number of flowers except for Funeral/Simpathy arrangments. Simpathy and Funeral arrangments must be composed of even number of flowers. This rule is not very strict when you are sending mixed arrangments but very important when you're sending one-of-a-kind arrangment, a bouquet of roses, for example.

Language of flowers in Israel doesn't differ much from the one in Europe and America. Send roses when you're in love, send something bright and multicolor to support your friend when s/he is ill, send while lilies or carnations as Simpathy arrangment. And do not hesitate to email us and we will be happy to help you to chose an arrangment suitable for your needs.

 

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