The goal of israelflorist.com is to make every customer a satisfied customer. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don't hesitate to contact us and we will do our best to satisfy your needs. Please familiarize yourself with our Substitution and Cancelation policies.

Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the israelflorist.com florist will deliver a second choice of similar flowers and container of equal or greater value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.

Additional items (toys, chocolates, champagne) may vary according to region and supply. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Forty-eight hour advance notice is necessary to assure a cancellation or any changes to your order. An order cannot be cancelled or changed after it has been sent out on delivery or prepared for shipment.

In case an order has been cancelled 48 hours before the date of delivery we give you a store credit for the amount you paid. If an order has been cancelled later than 48 hours before the delivery but not later than 24 hours before the date of delivery we keep 20% of the order's total and give you a store credit of 80%. Store credits can be redeemed for any purchase in israelflorist.com online store and have no expiration date.
No refund will be given if an order has been cancelled later than 24 hours before the date of delivery.

Note: If the delivery couldn't be done because of incorrectly specified recipient's address (and the correct phone number of the recipient wasn't given), israelflorist.com will keep 30% of the order total or $30, whichever is greater. You will receive a store credit for the remaining amount. It's highly recommended to specify the phone number of the recipient to avoid the scam incidents and the corresponding expenses.

If you desire to make a change or addition to your submitted order, we strongly recommend that you make any requests prior to the 48-hour cut-off period. No additions or alterations are accepted later than 48 hours before the delivery date. If your order was submitted for rush delivery, within the 48 hours before delivery date, no changes or additions are possible.

If you did not apply a coupon code at the time of order submission, we cannot apply it later or provide a credit to your card or PayPal account. Additionally, two or more discount coupons cannot be used in the same order—only one discount per order.

The company is not obliged to issue any coupons (except store credits) per customers’ requests. Coupon issuance is at the discretion of the company's good will.